FAQs
Searching & Browsing:
How can I search for festivals in and/or oustide my country?
How do I find out about events per city?
I want to search by a specific genre, how do I get associated results?
How are events on Salsapass rated?
How can I buy tickets to events?
Why are not all events available online?
I do not see any events in my home country, What is wrong?
My search results are empty, what else can I try?
What is ''recommended events''?
Related to Ticket Purchases:
How long does it take for the transaction to be completed?
What are the payment options?
What are the billing restrictions?
Why is there a restriction to the more than 10 tickets per user?
How do I obtain a group discount?
Why is my discount code not working?
Where can I find information on your special offers and promotions?
How do I contact You for more details about your services?
What are the ticket guarantees?
What is your cancellation policy?
My account has not been charged, is there an error?
Can I exchange my tickets for tickets from another event?
Related to Publishing Events:
How do I publish events on Salsapass?
My uploaded event poster does not display?
I just published an event and cannot locate it on Salsapass homepage?
How do I sell tickets online?
How can I view results of my ticket sales?
My Account has been blocked?
I forgot my password and/or username, how do I retrieve it?
How do I connect multiple events to a festival or congress?
Why am I not able connect events to parties, workshops & concerts?
In which languages is Salsapass available?
